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(Minneapolis Star Tribune) Interesting Hospitals trying a new strategy when they fark up: saying they're sorry   (startribune.com) divider line 25
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strangeguitar 2008-03-29 11:32:29 PM  
This nurse would never have to apologize to me:
i227.photobucket.com

 
klymen [TotalFark] 2008-03-29 11:45:32 PM  
Free ice cream would be nice.

 
shanrick [TotalFark] 2008-03-29 11:58:31 PM  
strangeguitar: This nurse would never have to apologize to me:

Even with those sharp knees?

 
This Is Bold Text [TotalFark] 2008-03-30 02:34:18 AM  
I've heard that 'sorry' is something doctors are never supposed to say because it is an admission of guilt and can lead to lawsuits.

 
Philbb 2008-03-30 03:11:36 AM  
This Is Bold Text: I've heard that 'sorry' is something doctors are never supposed to say because it is an admission of guilt and can lead to lawsuits.

That's pretty much the point of the article. Some hospitals are challenging that idea and apologizing as a means of cutting costs.

What an interesting idea.

 
kidsizedcoffin 2008-03-30 06:53:44 AM  
So they're saying that cutting lawyers out of the equation, talking to the family, and coming up with a financial solution for those who are on the wrong side of this saves money? A million dollar lawsuit which the family would get $400k, which the insurance company may want anyway, could turn into a situation where the family gets say $700k, and the hospital saves $300k, and everyone walks away feeling like they were treated like human beings.

The lawyers will riot in the streets!

 
ankmcfly 2008-03-30 06:54:52 AM  
Wanna say you're truly sorry? Send me the "head" nurse.

 
nerdoverlord 2008-03-30 06:55:13 AM  
My... American penis... SO big. SO BIG.

*kowtow*

*gong noise*

 
nerdoverlord 2008-03-30 06:59:37 AM  
honorable japanese sexy mama.

preez acceptah diss ralge PEnis azzah honorable geeft flom ammellican bigpeenisah perrrrson.

ahsanku.

*kowtow*

*gong noise*

 
MisterMoo 2008-03-30 07:00:13 AM  
Of all the jobs I've had in my life, working in a hospital is the worst, full of backstabbing, bullies, politics, wild political correctness, and workplace cliques. Ah to be young and take that college of mine seriously.

Anyway it's a culture of suck in there and "sorry" doesn't get it. And it is, as aforementioned, an admission of wrongdoing in a sue happy society.

 
nerdoverlord 2008-03-30 07:02:19 AM  
/fires self for posting wrong thread.

 
kidsizedcoffin 2008-03-30 07:05:36 AM  
MisterMoo: Of all the jobs I've had in my life, working in a hospital is the worst, full of backstabbing, bullies, politics, wild political correctness, and workplace cliques. Ah to be young and take that college of mine seriously.

Anyway it's a culture of suck in there and "sorry" doesn't get it. And it is, as aforementioned, an admission of wrongdoing in a sue happy society.


I've had good and bad jobs in hospitals. Actually, only one bad job at a hospital, and it all came down to management. I got hurt helping move a large patient, I had doctor's orders against using one of my arms, I presented it to my supervisor, she said ok, then assigned me full duties. Which I tried, which of course injured my arm more, which of course pushed up the amount the hospital had to pay for my physical rehabilitation, this cycle went on for a while, until eventually her boss put a stop to it. To be fair, I think she was just an idiot, e.g. I asked for a week's vacation, I submitted it 2 months ahead of time, it was approved. The week before I was to leave, I emailed her reminding her, the same thing the day before I was to leave. I came back from vacation to a full answering machine of messages asking where I was, and why I wasn't at work. At the same hospital, when I changed departments, I had wonderful bosses, co-workers, etc, and if there was ever a consideration based on an injury, they'd just have you do something light.

Only gaffe I had at a hospital as a patient, was when they were removing a tumor, they didn't get it all on the first surgery, but the second surgery got it all.

 
Aamelrons 2008-03-30 07:07:47 AM  
Sorry we gave you Hepatitis, here have some ice cream.

 
Kim Jong-il 2008-03-30 07:24:26 AM  
nerdoverlord: /fires self for posting wrong thread.

Yet, oddly appropriate given the photograph in the tits.

 
lajimi [TotalFark] 2008-03-30 07:26:21 AM  
Around here they just try to blame everything on the EMTs.

 
infidelmatt 2008-03-30 08:08:29 AM  
lajimi: Around here they just try to blame everything on the EMTs.

Here we just blame the farking ER.

/got a patient up to ICU with a pH of 6.95 yesterday they didn't bother to do anything about-- not intubated, no fluids, nothing. I guess they wanted him to die or something.

 
frankencj 2008-03-30 08:10:12 AM  
I didn't sue, not a sue person. It would have been very nice to have an admission of what really happened (and I still would not have sued.) I knew it and so did the hospital...closure would have been easier.

/One resident did apologize.
//Would have been wealthy now.
///...umm, what is the statute of limitations again? j/k

 
Alleyoop 2008-03-30 08:44:56 AM  
www.explosm.net

 
rvagirl81 2008-03-30 11:36:50 AM  
My best friend had a stroke at age 26 a few months back. I got get to the emergency room 1.5 hours after initial symptoms (generally a 3 hour window for some medical treatment that can help). They obviously didn't think it was a stroke even though we told them (sym: left arm weakness, distinct drooping of the left side of her face) that's what we thought it was. We waited three hours for an MRI/CT scan, complaining the whole time.

She had had what we think was a TIA the night before, and when we complained about the delay in treatment, we were referred to the head ER guy.

He called back and said that since she had a TIA 24 hours earlier, there was no medicine they could have given her, since her symptoms "started so long ago". That is a total BS lie, and every doc we've seen since has been incredibly angry we were told that.

We're not sue happy. When we complained, we just wanted a "sorry" and a "it'll never happen to anyone else". Instead we got CYA docs and a stonewall from the hospital. I pity anyone who goes there with a stroke in the future, they're not going to change a damn thing.

 
rvagirl81 2008-03-30 11:37:25 AM  
Whoops. got get = got her

 
tiamet4 2008-03-30 11:49:02 AM  
Privately, he said, many hospital officials will admit as much. "They know why patients sue. Because no one will level with them."

We were actually just discussing this in my business management class in vet school. Much as lawyers would love to have you believe that everyone is just waiting to get you, most of the time if your clients feel like you care and are being honest with them, they're going to be much less inclined to take you to the cleaners. I'm happy that doctors are finally realizing this again.

 
benh159 2008-03-30 11:49:08 AM  
hospitals suck, lol. So who wants to answer this question...

How many people do doctors kill every year for their sloppy handwriting makes nurses presecribe them wrong pills?

 
Lish 2008-03-30 01:01:03 PM  
tiamet4: Privately, he said, many hospital officials will admit as much. "They know why patients sue. Because no one will level with them."

We were actually just discussing this in my business management class in vet school. Much as lawyers would love to have you believe that everyone is just waiting to get you, most of the time if your clients feel like you care and are being honest with them, they're going to be much less inclined to take you to the cleaners. I'm happy that doctors are finally realizing this again.


I read a really interesting medical journal article about this. They looked at parents who had a baby who was stillborn or died shortly after birth, and interviewed them about the care they received and whether or not they filed a malpractice lawsuit. Generally, the patients who felt that their doctor "did a good job" (cared about them, took time to answer questions, etc. not whether the doctor actually made a mistake or not) were less likely to sue than patients who felt the doctor was always in a hurry, didn't keep them informed, frequently made them wait for appointments, and so on. It was true across different groups of doctors (example: newer docs vs more experience). Very interesting.

 
Nakito 2008-03-30 01:05:43 PM  
Thank goodness these apologies are motivated by the sincere, heartfelt belief that they will reduce the losses that would otherwise result from malpratice claims.

 
honk 2008-03-31 09:43:19 AM  
This Is Bold Text: I've heard that 'sorry' is something doctors are never supposed to say because it is an admission of guilt and can lead to lawsuits.

I've never really understood this. I'm sorry John Kennedy was shot in Dallas. It doesn't mean I was the guy on the grassy knoll.

/doesn't mean I wasn't, either, but still

 
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